FAQ

1299 Lunt Ave  Elk Grove Village, IL 60007
Monday - Friday: 7:00am - 4:00pm
Saturday: 7:00am - 1:00pm
Sunday: Closed

Chicago's Pallet Experts Answer Your Frequently Asked Pallet and Skid Questions


1. What's the Lowdown on Buying Wood Pallets or Skids from Us? When purchasing from our Chicago-based pallet and skid supplier, consider your specific needs: quantity, pallet type (heat-treated, pressed wood, or custom), and delivery requirements. Our team is here to guide you through the process!

2. Is There a Minimum Order Quantity for Wood Pallets or Skids? No minimums here! We cater to all customers, from small businesses to large enterprises, with competitive high-volume discounts. Order what you need, and we'll take care of the rest.

3. What Makes Heat-Treated Pallets Special? Our heat-treated pallets undergo a rigorous process: heated to 140°F for at least 30 minutes to eliminate any insects or larvae within the wood. Perfect for international shipping or sensitive storage needs.

4. Do You Accept Used Pallets for Purchase? Yes, we do! We'll buy back pallets that can be resold or repurposed for repairs. Unusable pallets are responsibly recycled into landscape mulch or biomass. Help us reduce waste and earn some cash.

5. How Are Pressed Wood Pallets Made? Our eco-friendly pressed wood pallets are crafted from sawdust and recycled wood shavings, molded under high pressure and temperature. A sustainable alternative without compromising on quality.

6. Can I Get Custom-Made Pallets for My Business? Absolutely! Collaborate with our team to design pallets tailored to your unique specifications. Reach out with your custom request, and we'll make it happen.

7. Do You Offer Free Delivery in the Chicago Area? Yes, we do! Enjoy FREE next-day delivery on larger quantity orders within the greater Chicago area. For smaller orders or longer distances, our delivery fees are super reasonable. Call: 847-691-9464 or tap the button below 👇👇👇 for a quick quote.

8. What's the Typical Lead Time for Custom Pallet Orders? Our standard lead time for custom pallets is 3-5 business days. However, this may vary depending on the complexity of your design and our current production schedule. In urgent situations we can sometimes do custom pallet builds in as little as one day. Either way, we'll keep you updated every step of the way!

9. Can I Pick Up My Pallet Order Instead of Delivery? Yes, you're welcome to pick up your order at our suburban Chicago facility. Just select the "Pickup" option when placing your order, and we'll have everything ready for you.

10. How Do You Ensure Pallet Quality and Durability? We take pride in our rigorous quality control process, inspecting every pallet for defects or damage before it leaves our facility. Our goal is to provide you with pallets that withstand the demands of your business.

11. Do You Offer Pallet Repair Services for Damaged Pallets? Yes, we do! Our expert team can repair damaged pallets to extend their lifespan. Contact us for a quote, and we'll assess the pallet's condition to determine the best course of action.

12. Are Your Pallets Suitable for International Shipping? Yes, our heat-treated pallets comply with international shipping regulations (ISPM 15). We'll ensure your pallets meet all necessary standards for global transport.

13. Can I Get a Quote for a Large, Ongoing Pallet Order? We'd be happy to provide a custom quote for your long-term pallet needs. Please share your requirements (quantity, frequency, and specifications), and we'll create a tailored solution.

14. Do You Offer Any Discounts for Non-Profit Organizations or Charities? Yes, we support our community! Contact us to discuss potential discounts for non-profit organizations and charities. We're committed to giving back.
15. How Do I Track My Pallet Order or Delivery? Once your order is processed, you'll receive tracking information via email. If you have any concerns or questions, our customer service team is just a phone call (847-691-9464) or email away.

16. Can I Return or Exchange a Pallet If It Doesn't Meet My Needs? We want you to be satisfied! If a pallet doesn't meet your expectations, please contact us within 7 days to discuss a return or exchange. We'll work together to find a solution.

17. Do You Provide Pallet-Related Accessories (e.g., Straps, Wrap, etc.)? Yes, we offer a range of pallet accessories to complement your order. From straps and wrap to corner protectors, we've got you covered. Just ask about our accessory options when placing your order.
 
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